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Ordering Web Hosting From Us
The no-nonsense guide to ordering web hosting from us. Be sure to read all this section to learn all about our web hosting service.

01. I already have a website hosted elsewhere. How do I transfer it over and SWITCH to you?
This is actually very simple.
  • Firstly, create a folder (call it My Site or something) on your hard drive and download all the files and folders(and databases if any) of your website in their correct order from your old web hosting account into it.
  • Order web hosting from us.
  • We will then set up your new web hosting account within hours (depending on timezones and/or time of day/night) and we will email you all the details you need to get started.
  • Upload your website onto your web hosting account. You upload files into the public_html directory.
    (Remember to delete the existing index.html file from the public_html folder first before uploading your files.)
  • Change the nameserver settings of your domain name to point to your new hosting account.
    Nameserver changing instructions can be found here
  • When this is complete, contact your previous web host and cancel your account with them.

02. I'm a newbie! What exactly is web hosting? What is a domain name?
Web hosting is basically the rental of web space on the internet, allocated to customers who wish to build a website.
Allocations of web space are stored on a Web Server, which is very similar to the Hard Drive on your computer.
This is where all the files and folders that make up a website are kept.

A domain name is the web address of your website. e.g. www.bigfatwebhosting.co.uk or www.dotcomallsorts.com
Please note We do NOT supply a domain name with our web hosting accounts.
You have to register your OWN domain name to use with your web hosting account.
You need to register a domain name first BEFORE ordering web hosting.
You can register a domain name cheaply at our sister site Dotcom Allsorts

03. How much will web hosting cost me? What methods of payment do you accept?
We have three types of payment plan, where you can choose your preferred payment cycle. These are:

MONTHLY: 5.99 GBP a month.
ANNUALLY: 49.99 GBP a year. (less than 1.00 a week!)
6-MONTHLY: 29.99 GBP every 6 months.

Please note the above prices are in UK Pounds. For approximate US Dollar prices, locate a currency converter website.

You may have seen other web hosting companies offering cheaper prices, but be warned that "you get what you pay for!"
Cheap web hosts are cheap for a reason. They will not have as many features and will usually have hidden charges for upgrades and extra features. We have no hidden charges and we give you all the features you'll need. Cheap web hosts will also give you little or no support, while we believe that prompt and friendly email support is our biggest priority. They also try to bribe you with promises of unlimited webspace which is a complete myth.

Currently, we accept credit and debit card payments using PayPal , our preferred online credit card payment processor.
PayPal is a free and secure way of sending money online, using your credit card, debit card or PayPal balance, without having to give out your credit card details. We never actually see your credit card details at all, WHICH IS GREAT FOR SECURITY!
PayPal is compatible with Visa, Mastercard, Visa-Delta, Visa-Electron, Switch, Solo and other major credit cards.
If you haven't got a PayPal account, don't worry! You get a free PayPal account during the purchase of web hosting.
After you have ordered hosting, your annual, monthly or 6-monthly payments are taken automatically from your PayPal account, so you'll never have to remember to make the next payment.

If you do not use PayPal or credit cards, (and you live in the United Kingdom) it may be possible for you to purchase web hosting by CHEQUE or POSTAL ORDER. Please bear in mind that ONLY ANNUAL or 6-MONTHLY web hosting can be purchased by cheque or postal order. Contact us before ordering web hosting to discuss this.

04. Do I choose my own domain name? Do I get a domain name with my web hosting account?
You choose your own domain name.
Ideally, your domain name should be memorable and be made up of a word or phrase that describes the content of your website or the service you provide.
Your domain name can be anything you like. However, if someone else already owns your chosen domain name, you cannot use it and you must choose another domain name.

We do NOT supply a domain name with our web hosting accounts.
You have to register your OWN domain name to use with your web hosting account.
You need to register a domain name first BEFORE ordering web hosting.
You can register a domain name cheaply at our sister site Dotcom Allsorts

05. How long will it take you to activate my account?
We will manually set up your hosting account within hours (depending on time of day/night or country timezones) and will email you all the details as soon as your account has been activated.

06. Do you offer full email support?
Yes, of course. Unlike other web hosting providers, we offer FREE unlimited email support and strive to answer your queries as soon as possible, usually within a few hours or even less.

07. What sort of material am I NOT permitted to host on my website?
Our web hosting package may be used for lawful purposes only.
You may NOT use our services for ANY illegal activity.
Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom, or any International laws is prohibited.
Listed below are types of material that we will NOT allow you to host on your website.
The following list is not exhaustive, but it will indicate the sort of material you are not permitted to host.
Your account will be suspended if you break these conditions.
  • Copyright material.
  • MP3 files containing copyright music, unless you created the music yourself and own the copyright.
  • Material we judge to be threatening or obscene.
  • Material protected by trade secret and other statute.
  • Pornography and sex-related merchandising, including sites that links to such content.
  • Pirated software, also known as warez.
  • Hacker programmes or archives, including sites that links to such content.
  • Hate propaganda.
  • Products designed to defraud others, e.g. satellite hacking equipment.
  • Promotion of illegal activities.
  • Content that may be damaging to our servers or any other server on the internet.
  • Web sites promoted by spam or involved in spamming or selling spam related software or bulk email lists.
  • The webmail part of PHP nuke or any of its derivatives as this allows anyone to send out email and will be abused by spammers.
  • Formmail.pl from Matts Script archive. We have a secure version already installed on our servers, use it instead.
  • Formmail.php. Use the secure formmail.cgi which we have already installed on the server.
  • MIRC Chat programmes, IRC or IRC bots.
  • Bulk email and spam programmes.
  • Any script/programme that will affect our servers.

08. I do not live in the UK. Can I still order web hosting from you?
Yes. Although we are a British company, customers worldwide can order web hosting from us.

09. What platform do your web servers run on?
Our servers run on the Linux/Unix (PHP) platform which is idea for HTML, CGI or PHP websites.
We DO NOT run Windows web servers. Our servers are NOT compatible with the Windows ASP language.
Of course, this is NOT to be confused with the Windows Operating System on your computer as it's completely different.

10. Do I get a website with my web hosting account?
No. A web hosting account comes empty. You have to supply and maintain the website yourself.

11. Help! My question is not displayed here!
If you have any further questions about signing up for a web hosting account, simply contact us and we will answer any questions you have.

12. OK, so where to I go to see more info or to order web hosting from you?

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Low cost domain names can be registered cheaply at our sister site Dotcom Allsorts

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