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Managing Your Web Hosting Account
All the help you need with managing your web hosting account with us. It is best to read all this section to acquaint yourself with all the features of your web hosting account.

01. How do I configure my domain name to point to my new hosting account? (Change Nameservers)
Go to the Domain Name Registrar's website that you registered your domain name through, log into your account there and look for a link that says "Change Nameservers" or "Set Nameservers" or "Change DNS" or something similar.

Change the two current Nameservers to the ones below:

NS1.VIDAHOST.COM
NS2.VIDAHOST.COM

Then hit OK.

Once the Nameservers are changed, it MAY take around 24 hours for the domain name to point to your new Big Fat account.
(usually MUCH sooner!)
You will be able to check whether your domain name is pointing correctly by typing your domain name in your browser.
If you see a temporary Big Fat holding page, then the pointing process has been successful and your domain is configured to use with your new hosting account. (of course, the pointing process may take up to 24 hours)

Please be aware that your domain name continues to be registered in your name, with your domain registrar. You are only pointing it, not transferring it. You still have full control of it and you are still liable for its annual registration fee.

If by any chance, you have not registered your domain yet, (some people think that a domain name is part of a web hosting package, but it is a separate thing) you will need to do so now, then set your nameserver settings after you have registered it.
We recommend Dotcom Allsorts as the best place for you to register a domain name

02. How do I move my existing website to my new web hosting account at Big Fat Web Hosting?
This is actually very simple.
  • If you haven't done so already, create a folder (call it My Site or something) on your hard drive and download all the files and folders(and databases if any) of your website in their correct order from your OLD web hosting account into it.
  • Change the Nameserver settings of your domain name as mentioned in Question 1 above.
  • As soon as your domain name is pointing correctly, upload your website onto your web hosting account.
    You upload files into the public_html folder.
    (Remember to delete the existing index.html file from the public_html folder first before uploading your files.)
  • When this is complete, contact your previous web host and cancel your account with them.

03. How do I log into my CPanel Control Panel?
Simply type your domain name in your browser, followed by /cpanel/
i.e. http://www.yourdomain.com/cpanel/
Log in when prompted with your Username and Password.

04. How do I edit or upload files and where do I upload them?
You upload all files and folders into the public_html directory of your web server.
Remember to delete the existing index.html file that sits in the public_html directory first, which is just a "Big Fat" holding page.
DON'T delete any files, however, if we have installed a website for you!
Don't forget that the front page of your website MUST be called index.html (or index.php if you have a php website)

There are two ways that you can edit or upload files.

  • Use an FTP Programme: (sometimes called an FTP Client)
    This is the BEST way to upload files.
    An FTP (File Transfer Protocol) programme is software that you use to edit or upload files onto your website.
    You can find many FTP programmes on the internet.

  • File Manager:
    Log into your CPanel Control Panel and click on File Manager.
    Here, you will be able to navigate through your folders and upload and edit your files.
    Please note that File Manager has limitations and it is advised that you use an FTP Programme if you plan on uploading lots of files.

05. How do I create email accounts?
Simply follow the instructions below:
  • Log into your CPanel Control Panel.
  • Click on Email Accounts.
  • Fill in the form to create the email account.

06. How do I read or send emails?
Simply follow the instructions below:
  • Log in to your CPanel Control Panel.
  • Click on Email Accounts.
  • Next to your email account, click on More, then on Access Webmail.
  • Then click on Webmail.
  • You will then be able to read or send emails.

07. Can I forward emails sent to my website and/or add my website email accounts to my home email client?
Yes, you can forward your website emails to your own home email client such as Windows Mail.
To forward your emails to an email address of your choice, simply follow the instructions below:
  • Log into to your CPanel Control Panel.
  • In the Mail section, click on Forwarders.
  • Then follow the online instructions.
Any emails sent to your website email addresses (you@yourwebsite.com ) will then also be forwarded to your home email client.

To add your website email accounts to your home email client, input your email address, the password and mail.yourdomain.com as both the incoming and outgoing servers. (Obviously changing yourdomain.com to your actual domain name.)

08. How do I backup my entire website?
Don't use the CPanel Backup system as it's rubbish!
Here's the BEST way of backing up your website:

Create a folder on your computer and call it My Site or something like that.
Using an FTP programme, download ALL your website files and folders in their correct order into that folder on your computer.
You now have a backup copy of your website.
Remember to also backup any subsequent changes.

If you have a database, you are advised to regularly back that up too.
To do this:
Log into your CPanel Control Panel and click on the My SQL Databases icon.
When the page loads, scroll down to the bottom and click on the PHP My Admin link to enter the database area.
Select your database from the left column, then click on Export from the top navigation.
Scroll down and check the Save As File checkbox and hit Go.
You will then be prompted to save the database file to your hard drive.
It is best to download it to the same folder as your website files on your computer.

Remember, you are responsible for keeping a regular backup of your website.

09. Where do I go to install or manage a database?
Log into your CPanel Control Panel and click on My SQL Databases.
Create a name for your database. (one word)
Your full database name will then be created out of your web hosting username, followed by ann underscore and your db chosen name. e.g. username_databasename
If you like, you can create a username and password for your database, but it is optional.
If you create a database username and password, make sure that, afterwards, you "Add User" to the database.
Next, click on Home in the top left corner to take you back to the main CPanel, then click on PHP My Admin, which will take you to a web-based database management area where you can then install your database.
To install your database, select the relevant database name from the list on the left, (there will only be one there if this is your first database) by clicking on it or selecting it from a select dropbox.
A top navigation bar will appear. From that navigation bar, click on Import.
Use the Browse tool to locate your database file on the hard drive of your computer, select latin1 from the Character Set dropbox below it, then click on Upload.
Your database will then be automatically uploaded and installed, bearing in mind that the time it takes to install will depend on the database size and your internet connection speed.

After you have installed the database, you will then need to enter the database details into the configuration file of your webscript or turnkey website, as per its installation instructions.
In your webscript's config file, where it asks for database name, you need to enter your web hosting username, followed by an undercore and the name you called your database.
e.g. username_databasename
Where it asks for username and password in the config file, you enter the database username and password that you created earlier.
If you didn't create a database username and password for your database, simply enter your web hosting account username and password.

10. How do I password protect a directory on my website?
Log into your CPanel Control Panel and click on Password Protect Directories.
Enter public_html by clicking on the public_html folder icon.
Then navigate through the directory tree by clicking on the folder icons until you locate the directory (folder) you wish to protect.
Select the chosen directory by clicking on its clickable NAME. (NOT the folder icon)
When the page loads, you then assign a username and password of your choice, then click on Add/Modify User.
After that, go back and check the checkbox that says "Password protect this directory" (and name it if you like) then click on Save.

11. Where do I go to view website statistics?
Log into your CPanel Control Panel and scroll down to the Logs section.
You will then be presented with various web statistics programmes. Webalizer is the best.

12. My PayPal web hosting subscription has been cancelled! I didn't cancel it. Why is this?
Unfortunately, PayPal automatically cancel subscriptions if you change your source of funds, which can include adding a new credit card.
It can also be cancelled if you change an associated email address or if there are insufficient funds in your PayPal account.
This is very annoying, but it is PayPal's policy.

If this happens to you, it is best to act as quickly as possible.
All we get is an email from PayPal, stating that a web hosting subscription has been cancelled, so we often naturally assume that you have cancelled the web hosting account.
We usually email you when a web hosting subscription is cancelled to verify whether it was either PayPal or you that cancelled it. If we hear nothing back within a week, we assume that you have cancelled your web hosting and the account is suspended. If we still hear nothing, the account will be deleted.

If PayPal does cancel your subscription in this way, simply contact us as soon as possible and we will show you how to reactivate your web hosting subscription.

13. How do I change my web hosting subscription from monthly to annually? (or vice versa)
To do this, in the first instance, log into PayPal and CANCEL your current PayPal web hosting subscription with us.
You then go to our Reactivation Page , choose your preferred plan (monthly, annual or 6-monthly), click on the relevant buy button and purchase via PayPal. That's all you need to do.

14. What material or programmes am I NOT permitted to use on my website?
Our web hosting package may be used for lawful purposes only.
You may NOT use our services for ANY illegal activity.
Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom, or any International laws is prohibited.
Listed below are types of material that we will NOT allow you to host on your website.
The following list is not exhaustive, but it will indicate the sort of material you are not permitted to host.
Your account will be suspended if you break these conditions.
  • Copyright material.
  • MP3 files containing copyright music, unless you created the music yourself and own the copyright.
  • Material we judge to be threatening or obscene.
  • Material protected by trade secret and other statute.
  • Pornography and sex-related merchandising, including sites that links to such content.
  • Pirated software, also known as warez.
  • Hacker programmes or archives, including sites that links to such content.
  • Hate propaganda.
  • Products designed to defraud others, e.g. satellite hacking equipment.
  • Promotion of illegal activities.
  • Content that may be damaging to our servers or any other server on the internet.
  • Web sites promoted by spam or involved in spamming or selling spam related software or bulk email lists.
  • The webmail part of PHP nuke or any of its derivatives as this allows anyone to send out email and will be abused by spammers.
  • Formmail.pl from Matts Script archive. We have a secure version already installed on our servers, use it instead.
  • Formmail.php. Use the secure formmail.cgi which we have already installed on the server.
  • MIRC Chat programmes, IRC or IRC bots.
  • Bulk email and spam programmes.
  • Any script/programme that will affect our servers.

15. My website is not showing up! (Page Cannot Be Displayed)
Firstly, check that it is not your internet connection.
If it is your website that is not showing up, don't panic. On VERY rare occasions, our servers may go down temporarily. This could be due to a fault being fixed or the server has been momentarily shut down to enable a server upgrade.
This happens very rarely and only usually lasts for a few minutes at the most.

16. Where do I find my CPanel Control Panel Instruction Manual and Video Tutorials?
To consult your CPanel Online Instruction Manual that covers every aspect of managing your web hosting account, log into your CPanel Control Panel, scroll down and look at the bottom of the page. Click on the link that says Documentation.
Alternatively, we provide you with a Getting Started Wizard and free Video Tutorials in CPanel.

17. Why has my web hosting account been suspended?
The following few are the main reasons why an account would be suspended.
Of course, there could be other reasons as we hold the right to suspend accounts for any reason at our discretion.
The usual reasons for an account suspension are:

a) NON PAYMENT:
Always make sure that there is enough funds in your PayPal account or your credit card to cover your monthly or annual web hosting subscription. PayPal attempts to take your subscription payment three times. (within a 7 day period) On the third unsuccessul time, PayPal automatically cancels your subscription.
If PayPal cancels your subscription in this way, we will suspend your account.
You will then need to contact us as soon as possible and we will show you how to reactivate your subscription.
If we do not hear from users whose accounts have been suspended within a reasonable amount of time, then we will have no choice but to delete the account.
Account deletions are not reversable.

b) PAYPAL SUBSCRIPTION CANCELLATION:
PayPal automatically cancel subscriptions if you change your source of funds, which can include adding a new credit card. It can also be cancelled if you change an associated email address or if there are insufficient funds in your PayPal account.
This is very annoying, but it is PayPal's policy.
If this happens to you, it is best to act as quickly as possible and contact us
All we get is an email from PayPal, stating that a web hosting subscription has been cancelled, so we naturally assume that you have cancelled the web hosting account.
We will usually email you when a web hosting subscription is cancelled to verify whether it was either PayPal or you that cancelled it.
If we hear nothing back within a week, we assume that you have cancelled your web hosting and the account is suspended.
If we still hear nothing, the account is deleted.
Account deletions are not reversable.

If you wish to reactivate your subscription and get your website back online, simply contact us as soon as possible and we will help you.

c) EXCESSIVE SPAMMING / UNSOLICITED EMAILING:
Your web hosting account CANNOT be used to send excessive unsolicited emails (SPAM) and you CANNOT spam messageboards and newsgroups with links to your website.
In such a case, it is NOT US who has suspended your account. It is the company who we lease our servers from.
This is beyond our control, but contact us and we will try to rectify the issue.

d) EXCEEDING YOUR ALLOCATED BANDWIDTH:
You get 20 Gigabytes of Bandwidth per month, which is more than sufficient for even a high traffic website.
If you exceed your bandwidth limit, your account is automatically suspended until the second day of the next month.
In such a case, it is NOT US who has suspended your account. It is the company who we lease our servers from.
This is beyond our control, but contact us and we will try to rectify the issue.

e) USING SCRIPTS/PROGRAMMES HARMFUL TO OUR SERVERS:
We do not allow the use of scripts or programmes on your website that can harm our servers. These are mostly chat, spam and similar programmes, but can also be scripts/programmes that drain our CPU and/or bandwidth.
In most cases, it is NOT US who has suspended your account. It is the company who we lease our servers from.
This is beyond our control, but contact us and we will rectify the issue.

f) AN ATTACK ON THE SERVER:
No webscripts are 100% secure and (although this is very rare) have been known to be exploited by hackers who have gained access onto a web hosting account. If a hacker is detected, the account is temporarily suspended to prevent any damage.
In most cases, it is NOT US who has suspended your account. It is the company who we lease our servers from.
This is beyond our control, but contact us and we will rectify the issue.

18. I'd like to cancel my web hosting. How do I do that?
To cancel, simply contact us , letting us know that you wish to cancel your web hosting with us.
You DO NOT need to give us any notice and DO NOT need to give us a reason why.
After that, log into your PayPal account, locate your subscription with us and cancel it.

You are free to cancel your account at any time, but NO refunds or NO part-refunds will be given if, for example, you cancel your account before your term expires, nor will we refund if you failed to tell us that you wished to cancel before your next PayPal subscription payment went out. It is your responsibilty to manage your subscription and its due date.
Please view our terms and conditions for full refund policy details.

19. My question is not displayed here!
Contact us and we will help you.

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